Data Deletion Instructions

1. Submit a deletion request

Send an email to admin@axatech.in with the subject:

Data Deletion Request

2. Information to include

Please include enough information for us to identify the relevant customer account or connected service. Depending on the request, this may include:

• Your name and business or organisation name.
• The email address used with Axatech Apps.
• The WhatsApp Business Account name or identifier, where applicable.
• The business WhatsApp phone number connected to Axatech WA Tally Connect, where applicable.
• A brief description of the information or service for which deletion is requested.

3. Verification

To help prevent unauthorised deletion, Axatech may request reasonable verification that the requester is the customer, authorised administrator, account owner or another person legally entitled to make the request.

4. What may be deleted

Subject to verification and applicable requirements, a deletion request may cover eligible application data associated with the relevant service, which may include stored connection details, application-managed contact or communication records, webhook-derived records, cached message or media references, templates or other customer-specific application data maintained by Axatech WA Tally Connect.

5. Information that may need to be retained

Some information may need to be retained where reasonably necessary for legal, accounting, contractual, fraud-prevention, security, dispute-resolution or regulatory purposes. Data controlled independently by Meta, WhatsApp or another third-party service is subject to that provider's own deletion processes and policies.

6. Disconnecting WhatsApp Business Platform

Customers may also disconnect or revoke the relevant WhatsApp Business Platform connection through the applicable Meta/WhatsApp business settings. Disconnecting the integration stops future customer-authorised processing through that connection, but does not automatically override information that must lawfully be retained by Axatech or information independently controlled by a third party.

7. Completion of the request

After verification, Axatech will review the request and delete or anonymise eligible information where reasonably practicable. We may contact the requester if additional information is required to identify the relevant data or complete the request safely.

8. Need help?

For questions about data deletion or the privacy practices of Axatech WA Tally Connect, contact admin@axatech.in.

You can also review the complete Axatech Apps Privacy Policy.